FAQ's – Frequently Asked Questions

FAQ's (Frequently Asked Questions) will provide answers to the most common questions. Please choose from the categories below to find the answer to your questions. If you are not able to find the answer to your question, please click on the support tab at the top and send in your questions through the support page.

General Questions
SiteBuilder Tools
Site Marketing
E-Mail Accounts
Domain Name Management
My Account

General Questions

How would a Website help my business? Is WebsiteDirect easy to use? What kind of site can I build with WebsiteDirect? Do I need technical or design skills to develop a great site? Do I need to download or install any software to use WebsiteDirect? Why is WebsiteDirect better than buying off the shelf software to build my site? Why should I use WebsiteDirect rather than a website designer? What is included in the WebsiteDirect Websites service? What are the key differences between Standard and Premium Plans? Does WebsiteDirect SiteBuilder include website hosting? What online help resources are offered as part of my package? Do I get email accounts? May I change packages once I've signed up? Do I have to pay the setup fee again? May I cancel my service anytime I want? Is there a fee? Are there limits to the size of my website? How easy is it to get my site setup? How long does the no-risk trial last? Can I have my own domain name such as www.mycompany.com? If I already have a domain name, can I use it on my site? Do you accept international members? Does WebsiteDirect offer an affiliate program? What is WebsiteDirect's policy on copyright material? Back to top How would a Website help my business? Whether you are looking to expand your customer base or better serve your current customers, a Website helps you communicate what makes your business unique, and it provides 24 hour a day, 7 days a week access to the information your customers need. Customers are able to: • Review information about the services or products your company offers. • View pictures of your products and or past projects and learn about the quality of your work. • Purchase your products from anywhere in the country. • Download your latest catalog instead of requesting it by mail. No matter what the goal or purpose of your website is, WebsiteDirect tools enables you to develop a high-quality website. Back to top Is WebsiteDirect easy to use? Yes! WebsiteDirect was developed with the Internet novice in mind. If you can click your mouse and produce a word document or send an e-mail, you can use WebsiteDirect to create your own website. Back to top What kind of site can I build with WebsiteDirect? Create your website from a selection of high-quality web-ready website templates. • Create an online brochure to advertise your business 24 hours a day. • Display photos of your latest projects. • Use interactive forms to communicate with your customers or members of your organization. • Post the answers to frequently asked questions about your service. • Let your regular customers know what today's specials are. • Sell your products online. With WebsiteDirect, your site can be as simple as a few pictures and some text, or it can be full-featured and interactive. You just point and click to add powerful features such as E-Mail Marketing, Web Surveys, or product shopping carts to your pages. Whatever goals you have for your Web site, WebsiteDirect provides the tools and resources that you need to develop a unique, professional site. Back to top Do I need technical or design skills to develop a great site? No. You can develop a professional, full-featured Website without learning HTML or complicated software. While most services offer limited site building options that leave you with a "cookie-cutter" website, our Website SiteBuilder tool gives you the freedom and flexibility to easily design a site that truly fits the needs and personality of your business, club, organization or interests. The WebsiteDirect SiteBuilder tools are easy to use for novices, yet sophisticated enough for more experienced users. Plus, WebsiteDirect offers customer support by e-mail, phone and extensive online self-help resources to aid you in planning, building, promoting and maintaining your Website. Back to top Do I need to download or install any software to use WebsiteDirect? No. WebsiteDirect is completely Web-based. You can access your account from any PC with an Internet connection, anywhere in the world. Back to top Why is WebsiteDirect better than buying off the shelf software to build my site? Unlike off the shelf software, WebsiteDirect is entirely Web-based, so there is no need to download or install any software. With off the shelf software, you will need to spend time learning how to use it. With WebsiteDirect SiteBuilder, you will never have to know or learn any new software or technical skills. WebsiteDirect is also a full-service solution. If you use off the shelf software, you’ll be faced with the additional hassles of finding a good hosting company, learning how to publish your website and numerous other tasks. WebsiteDirect automates all these tasks for you. Back to top Why should I use WebsiteDirect rather than a website designer? WebsiteDirect is simple and more cost effective. You pay a monthly subscription fee, so you always know what you’ll be charged and there are no hidden costs. With WebsiteDirect, you build a high quality website that you can update when and where you want. All without the need for a significant investment, leaving you the time and financial freedom to concentrate on other areas of your business. WebsiteDirect also offers a faster solution than most designers – you can have a website up and online in as little as 10 minutes. Make changes and they’re done instantly – not when the designer has time. And, the fact that WebsiteDirect also allows you to completely manage your website and hosts it for you means that you only ever have to pay one fee to have your site live on the Internet. Back to top What is included in the WebsiteDirect Websites service? To learn more about the WebsiteDirect product features and plans, go to Product Features. To compare our packages, go to Compare Plans Back to top What are the key differences between Standard and Premium Plans? Both packages include the essential tools and services to establish your business online, including full access to WebsiteDirect SiteBuilder, e-mail accounts, website hosting, e-mail support and use of our Control Panel and Account Services tools to manage your site. Premium Plan also includes phone support plus an unmatched set of marketing tools and services that help you attract new customers, enhance existing relationships, and generate revenue online. These services include: E-mail Marketing - manage contacts and distribute HTML newsletters Search Engine Manager - search engine submission & website optimization Interactive Forms Builder - easily gather customer feedback and project requests E-Store Builder - a powerful, easy-to-create storefront -- take credit cards online too. For more information, go to Compare Plans Back to top Does WebsiteDirect SiteBuilder include website hosting? Yes, every account includes hosting and unlimited access to your site design and SiteBuilder Interface. Back to top What online help resources are offered as part of my package? WebsiteDirect offers personalized customer support by e-mail and extensive self-help resources to aid you in planning, building, promoting and maintaining your Website. • Information Center provides you with a library of resources, ideas and know-how for building your site to generate business. • Help Documents: Our “QuickStart Library” located in the User Interface and comprehensive FAQ’s provide step-by-step directions to help you take advantage of all the features the WebsiteDirect service has to offer. Back to top Do I get email accounts? Yes, each account includes everything you need to communicate with your customers. This includes POP3 email accounts, mail forwarding, email aliases and auto-responders. Depending on the package plan selected, you will receive anywhere from 10 to 30 business e-mail accounts. Back to top May I change packages once I’ve signed up? Do I have to pay the setup fee again? Yes, you may switch plans any time you like. Many of our customers begin with the Standard package plan and upgrade to the Premium plan once they begin to actively market their site. There are no setup fees when changing plans. Back to top May I cancel my service anytime I want? Is there a fee? Yes, you can cancel your account at any time without paying a fee. There is no long-term contract to sign. However, the account setup fee is non refundable. Back to top Are there limits to the size of my website? You are permitted UNLIMITED number of pages for your website. The only limit is the amount of disk space your site uses, and that can always be increased at any time. Back to top How easy is it to get my site setup? Easy as 1-2-3! Most sites can be setup in a matter of just a few minutes. We recommend first getting your core site setup and live on the Internet. Then enhance and refine your site based on our content suggestion section and feedback from your customers. Back to top How long does the no-risk trial last? The trial period lasts 10 days. This gives you plenty of time to explore the service and tools to get your site started. Back to top Can I have my own domain name such as www.mycompany.com? Yes, when you have purchased a domain, you can change it to be hosted on our systems. Back to top If I already have a domain name, can I use it on my site? Yes. All you will need to do is change the DNS (NameServers) servers at your domain registrar to point to our systems once you have an active account with us. Information for doing this is located in the Domain Management FAQ section. Back to top Do you accept international members? Yes. You can subscribe to WebsiteDirect from any country. Back to top Does WebsiteDirect offer an affiliate program? Yes. You can earn money for referring people to WebsiteDirect with the WebsiteDirect Affiliate Program. Click to learn more about the WebsiteDirect Affiliate Program. Back to top What is WebsiteDirect's policy on copyright material? If you have questions about WebsiteDirect's policy in regards to copyright material, please refer to our Member Agreement. Back to top

SiteBuilder Tools

What are website templates? How long will it take me to build my Website? Can I change my site design (templates) at any time? If I change my template design, will I lose the data from my site? How many pages can I create? Can I edit the HTML of a page built using SiteBuilder? I am in the SiteBuilder Interface. Now What? How do I setup my new website? How do I create a new page for my website? How do I edit an existing page? How do I preview my website? I received an ActiveX control message, what do I do? I have imported content into my website and when in preview mode, the presentation appears changed, or “broken”? I would like to import content from another website, but it does not seem to fit into the WebsiteDirect templates. Can this be fixed? To build my business website, I needed to create many category pages to explain all our services or products. Do certain templates fit better than others? How do I publish my website to the Internet? How do I upload images to the Image Library? How do I upload my own images and files to my website? What is the difference between "Home page" and "Sub page"? How can I switch between my pages? How can I delete a page from my website? Is it possible to recover the pages I have deleted? Why can I not delete the first page? What is a Page Title? How do I change the page title? How do I password protect my web pages for members only? What are the "Meta Tags" and how do I set them correctly? What are advantages of using tables on my website? How do I insert a table with desired number of rows and columns? How do I insert a table with the borders invisible? What is cell spacing and cell padding? How to change background color for one cell / whole table? How to delete a new row / column to my table? Is it possible to merge two or more cells? How do I create a text or image link? What is the link address and why can't it be blank? How can I create an email link on my website? What are external links and how can I create them? How can I remove a link I have created? How do I change text font, size or color on my website page? How do I add space left of a website text column? Where can I get images for my website? How do I add images from the WebsiteDirect clipart library to my website? How do I move images on my page? How do I remove images I have inserted on my website? How do I change the size of images? How do I place a logo on my website? Back to top What are website templates? Website templates are professionally pre-designed websites that you can customize to your needs. Back to top How long will it take me to build my Website? After you have setup your new account. The SiteBuilder QuickStart Guide will help you to launch your core site in a matter of minutes! Back to top Can I change my site design (templates) at any time? Yes. You can change template design as often as you like. Back to top If I change my template design, will I lose the data from my site? No. Your information is automatically transferred from one template to the next. Back to top How many pages can I create? You are permitted UNLIMITED number of pages for your website. The only limit is the amount of disk space your site uses, and that can always be increased at any time. Back to top Can I edit the HTML of a page built using SiteBuilder? While users are not able to edit the code of the template pages built using SiteBuilder, it is possible to insert HTML code into any SiteBuilder page. To add HTML code to a page, open the page in SiteBuilder and select the “Source” tab from the top of the page You can then type or paste the code into the Insert HTML window. Back to top I am in the SiteBuilder Interface. Now What? We have provided a SiteBuilder QuickStart Guide located in the user interface. This guide will help you get started building your website in just minutes! Back to top How do I setup my new website? •  Select and click “WebsiteBuilding Tools” at the top of your Navigation Menu in the left column of the SiteBuilder Interface. Click on “Website Settings” button in the Navigation Menu . Fill in your Website information (name, slogan, address, contact information) and or upload your own logo. Click on “Website Designs” button in the Navigation Menu . Select template design for your website by clicking the corresponding radio button. You can select a new template design at any time. Back to top How do I create a new web page for my website? Click on the “Web Page Builder/Editor” button in the Navigation Menu in the left column of the SiteBuilder Interface. To add new pages to your website, click on “Add New Page” button next to the Home Page title. Example pages include (About Us, Products, Services, Contact Us, Etc.). To add Sub-Pages to your website, select where the Sub-Page is to be inserted by clicking on the “Add New Page” button next to the corresponding page. To add or edit content to your newly created or existing pages, click on the “Edit Content Page” button next to the page that you want to edit. The page will open up in the Page Editor tool, which works similar to Word Document. Proceed to type in text and or add images to the Page Editor. Important! You must always save your work by clicking on the “Save” button on the Page Editor toolbar before previewing or moving on to the next page to edit. To add a new page, click on “Web Page Builder/Editor” in the Navigation Menu on the left hand side of your sitebuilder interface. Select where you want to add the new page in your Website and click on the “add new page” button. Back to top How do I edit an existing page? To add or edit content to your newly created or existing pages, •  Click on the “Web Page Builder/Editor” button in the Navigation Menu in the left column of the Sitebuilder Interface. •  Click on the “Edit Content Page” button next to the page that you want to edit. The page will open up in the Page Editor tool, which works similar to Word Document. Proceed to type in text and or add images to the Page Editor. •  Important! You must always save your work by clicking on the “Save” button on the Page Editor toolbar before previewing or moving on to the next page to edit Back to top How do I preview my website? After you have clicked the “Save” button to save your work in the Page Editor Interface, to preview your website, click on the “Preview” tab in the Page Editor tool, or click on the ”Preview Website” button in the Navigation Menu in the left column of your SiteBuilder Interface. A pop up window will open with your newly designed website. Back to top I received an ActiveX control message, what do I do? The ActiveX control message is based on your browser security settings. When you first receive the ActiveX control message, click “OK”. To change your settings so that you will not receive this message in the future: ActiveX Settings for WebsiteDirect.com Open Internet Explorer Click “Tools” > “Internet Options” from menu Click “Security Tab” Click “Trusted Sites” and then click on “Sites Button” Add www.websitedirect.com to the zone and click “OK” Click the “Custom Level” button (while trusted sites is the active zone) Enable "Initialize and script ActiveX controls not marked as safe" Back to top I have imported content into my website and when in preview mode, the presentation appears changed, or “broken”? The imported content has presumed a larger size footprint than our templates permit. To change: •  Select the “Web Page Builder/Editor” button in the Navigation Menu in the left hand column of the SiteBuilder Interface. •  Select the page to edit and click the “Edit Page Content” link next to the selected page. •  In Page Editor View, select and click the “Source” tab at the top to view in Html mode. •  In the Page Editor window, you will see a string of Html text that looks like this <TABLE cellSpacing=0 cellPadding=0 width=600 border=0>. The key element is the number width=600. •  If this number is greater than 600, please reduce it to 600 and then click the “Submit” button in the lower right hand corner of the screen. When you return to Preview mode, the screen should look appropriate. Back to top I would like to import content from another website, but it does not seem to fit into the WebsiteDirect templates. Can this be fixed? When importing content into our tool from a pre-existing web site, the imported content may have certain characteristics associated with it embedded within the captured and imported HTML.  This information may include a pixel dimension indicating how it should be laid out within the page as well as the size that it should appear.  If your imported content looks quite large or is laid out in a way that is either to wide or to narrow for the design that you have selected, you can easily correct this problem by selecting the following option sequence: •  Click the “Web Page Builder/Editor” button in the Navigation Menu. In the Page Interface, select and click “Edit Page Content” for the selected page. In the Page Editor view, click the “Source” tab at the top. From there you will see your text as well as a variety of HTML "tags" which tell the content how to present itself.  While our tool handles most of this, in the instance of imported text, you may have to adjust the text size and or the presentation width embedded within the site that you have imported this text from. Ex: <TABLE cellSpacing=0 cellPadding=0 width=600 border=0> . The key element is the number width=600. Back to top To build my business website, I needed to create many category pages to explain all our services or products. Do certain templates fit better than others? We have tried to create a variety of different designs not only to accommodate different visual tastes, but also to support different site structural requirements.  For instance, if your site has both numerous second level options whose names are quite long, it may be that selecting one of our designs that have options stacked in a vertical list along the left margin will work better.  Please try to select different templates to explore the impact that this has on your particular site content. Back to top How do I publish my website to the Internet? As a Demo Trial User, you are not able to publish your test website. You can only preview your test site in the SiteBuilder Interface. If you are a member with a selected paid plan, to publish your website, you only need to click the “Save” button on the left hand corner of the Page Editor toolbar. Once you click the “Save” button on the toolbar, your website is published live on the Internet. Please note, you can only publish if you are the account administrator. The account administrator has the ability to deny or give permission to other users of the account to publish and or only edit web page content. Back to top How do I upload images to the Image Library? •  Click on the “Image Library” button in the Navigation Menu in the left column of your SiteBuilder Interface. •  Click on “Insert Image/File” link at top of the Image Library Interface. •  Click and select Image Type. •  Type in Image Description in space provided. •  Click and select Image Category. If needed, you can add new Image Category in the Image Library Interface. •  Click the “Browse” button to locate your image on your computer. •  Click the “Save” button. Back to top How do I upload my own images and files to my website? •  Click the “Web Page Builder/Editor” button in the Navigation Menu in the left hand column of the SiteBuilder Interface. •  Select the page to insert the image(s), and click the “Edit Page Content” link next to the selected page. •  In Page Editor View, select and click where in your web page you would like to insert the image. •  In Page Editor View, select and click the “Insert Image” button on the top right of the toolbar. •  In the Image Interface, select and click the “Image” link to be inserted. •  Click the “Save” button in the Image Interface. Click the “Save” button on the left of the Page Editor toolbar. Note: (The image will look like a broken link in your Page Editor until you click the “Save” button on the Page Editor toolbar.) Back to top What is the difference between "Home page" and "Content Page"? The "Home page" is used as a template for the first (home) page of the website. It's a good location for recent headlines, featured products or a summary of the aims of your website. It's strongly recommended that all the other pages are based on the “Content Page” website template as they are designed to accommodate more information and descriptions etc . Back to top How can I switch between my pages? To switch between your site pages, click on “Web Page Builder/Editor” in your Navigation Menu , place your cursor over the page name that you want to open in Page Editor view, and click the page. Back to top How can I delete a page from my website? To delete pages from your website, click on “Web Page Builder/Editor” in your Navigation Menu . Right click on the page that you want to delete, from the drop-down menu click on the “Delete” button. Note: Please be patient and very careful while deleting the pages of your website as this operation cannot be reversed. If you are sure you want to delete a page from your website ensure that all links to the discarded website page have been removed from the rest of the website, otherwise users will see the "Page Not Found" error message. Back to top Is it possible to recover the pages I have deleted? No. It is impossible to recover the pages once deleted. Use caution when deleting pages. Back to top Why can I not delete the first page? Deleting the first (index) page of your website would result in the website being inaccessible to users as there would be no pages displayed on the Internet. Back to top What is a Page Title? Page title is the name of the page, displayed in your browser's main title bar. Back to top How do I change the page title? •  Click on the “Web Page Builder/Editor” button in your Navigation Menu on the left hand side of your SiteBuilder Interface. Select and click the “Page” button you want to change. In the Edit Website Page Interface, replace the page title in the space provided. Click the “Submit” button on the bottom right corner. Back to top How do I password protect my web pages for members only? •  Click on the “Web Page Builder/Editor” button in your Navigation Menu on the left hand side of your SiteBuilder Interface. Select and click the “Page” button you want to password protect. In the Edit Website Page Interface, select and click “Member Page” option. Click the “Submit” button on the bottom right corner. Repeat the same steps to remove a page from your website from password protect. Back to top What are the " Meta Tags" and how do I set them correctly? “Meta Tags” are HTML tags that provide information that describes the content of the web pages a user will be viewing. Search engines have recognized that website owners and administrators can use this resource to control their positioning and descriptions in search engine results. Many search engines have now incorporated reading Meta tags as part of their indexing formulas. The Keywords Tag is a series of keywords that best describes the content of your site. The Description Tag is a general description of what is contained in your web page. To set your “Meta Tags” correctly, Click on the “Website Settings” button in your Navigation Menu on the left hand column of your SiteBuilder Interface. In the Edit Website Settings Interface, click on the “Add Meta Tag link”. In the New Meta Tag Interface, add the Meta Tag Name and Content in the space provided. Click the “Submit” button in the bottom right corner. Back to top What are the advantages of using tables on my website? Tables are beneficial for much more than just presenting your data in tabular columns. They can be a valuable aid in formatting your pages, graphics, and images. It's probably easiest to think of a table as a flat, two-dimensional box that you can put on your web page. Inside of this box you can place other boxes, “Cells”, and inside of these boxes, you can put text, images, or even more boxes. Back to top How do I insert a table with desired number of rows and columns? To insert a table into your web page, •  Click the “Web Page Builder/Editor” button in the Navigation Menu . •  Select the page you want to insert a table and click the “Edit Page Content” button. •  In the Page Editor view, click the “Insert Table” button on your Page Editor toolbar. The “Enter Table Information” dialog will appear. Enter the desired number of rows and columns into the corresponding boxes and click “OK” . You can at this time also customize the table border, cellPadding, cellSpacing, and width sizes to fit your content and or images. Back to top How do I insert a table with the borders invisible? To insert a table with invisible borders into your web page, •  Click the “Web Page Builder/Editor” button in the Navigation Menu . •  Select the page you want to insert a table and click the “Edit Page Content” button. In the Page Editor view, click the “Insert Table” button on your Page Editor toolbar. The “Enter Table Information” dialog will appear. Enter the desired number of rows and columns into the corresponding boxes. In the “Table Attributes” box, change “border=1” to “border=0” and click “OK”. While working in Page Editor view, to view the table with borders, click the “Visible Borders” button on the toolbar. Back to top What is cell spacing and cell padding? Cell spacing defines the distance a cell's frame is from the edges of other objects outside the cell. Cell padding defines the distance between its border and inner content. Ex: (border=1 cellPadding=1 cellSpacing=1 width=75%) Before you insert a new table into your web page, you should take the time to determine the spacing and padding size prior to insert. Back to top How to change background color for one cell / whole table? To adjust the table's background color please select the “Tables” tab of you WebsiteDirect toolbar, select a table and click the “Modify Table Properties” button. In the “Table Properties” dialog, click on the background color box, choose the desired color and click the “Modify Table” button. To adjust the cell's background choose the “Tables” tab of you WebsiteDirect toolbar, select a cell and click the “Modify Cell Properties” button. In the “Cell Properties” dialog, click on the background color box, choose a color and click the “Modify Cell” button. Back to top How to delete a new row / column to my table? To delete a row or column from your place your cursor to the cell of the row or column you want to delete and click the “Delete Rows” or “Delete Columns” button on your Page Editor tool bar respectively. You can also place your cursor to the cell of the row or column you want to delete and right click and select the “Delete Rows” or “Delete Columns” from the menu. Back to top Is it possible to merge two or more cells? To join two or more cells of your table, place your cursor into the first cell of which you want to join, hold the shift key down and place your cursor into the adjoining cell and click the “Merge Cell” button on the Page Editor toolbar. Repeat the steps to merge more cells. Back to top How do I create a text or image link? Back to top What is the link address and why can't it be blank? The link address is the unique name of the website, file or email address to which the link will navigate to. This cannot be blank as your link must point to a new location. Back to top How can I create an e-mail link on my website? To create an e-mail link on your website, in Page Editor view, type in the e-mail address and hit the “Enter” key on your keyboard. Click the “Save” button on your Page Editor toolbar. Back to top What are external links and how can I create them? If you want to place the links to other websites on your page please use the "External Link" feature. To create an external link: •  Select text or image and click the "Create Link" button on the upper right of the Page Editor toolbar. •  In the Insert Link dialogue, select Link Type “External” and click “Continue” . •  Type in the Link URL address in the space provided and select “Target” and click the “Insert” button. •  Click the “Save” button on the Page Editor toolbar. •  Click the “Preview” tab at the top of the Page Editor Interface, and you will see your new external link is active. Back to top How can I remove a link I have created? To remove a text or graphical link, right click on corresponding text or image and select "Remove Hyperlink" option from context menu. Back to top How do I change text font, size or color on my website page? Changing of text font, size or color is simple in SiteBuilder Page Editor. Switch to the "Text" tab of your toolbar. Select the text to change and choose the font and size from menus on the toolbar. To change the selected text color click the "Font Color" button of the same tab. Back to top How do I add space left of a website text column? To increase or decrease the text indent use the “Increase” or “Decrease indent” buttons on "Text" tab on the toolbar. Back to top Where can I get images for my website? There are two ways to add images to your website: you can upload your own images or use the WebsiteDirect image library. Back to top How do i add images from the WebsiteDirect clipart library to my website? Back to top How do I move images on my page? To move images around the page just click and drag it anywhere you like. Back to top How do I remove images I have inserted on my website? To remove image from your page, right click on the image and click the “Cut” key. Back to top How do I change the size of images? There are two ways to adjust the size of your images: In your Page Editor Mode, click on the “Insert Image/file” button on the Page Editor toolbar. In the Image Page Dialog view, click on the “image” button for the image to be edited. In the upper right hand section of the Image Page Dialog view, you can change the properties of the Height and Width. Click the “Save” button. You can also adjust the image size on images already inserted into the Page Editor view: Place your cursor on the image and left click. Place your cursor on one of the bordering squares. Click and drag the square to the intended size. You can resize in any direction. Back to top How do I place a logo on my website? There are two ways of inserting logos onto your web pages: In the Heading and Slogan area of your home page or in any section of your content section. To upload your own logo in the Heading and Slogan area of your home page, •  Click on “Website Settings” button in the Navigation Menu on the left hand column of your SiteBuilder Interface. •  Click on the “Click Here To Upload Your Own Logo” button. Click the “Browse” button to locate your logo image on your computer. •  Click the “Save” button. Please note, the recommended size for your logo is 120 x 86. To upload your own logo into the content section anywhere in your website, save your logo to the Image Library first (see uploading Images to Image Library), then: •  Click the “Web Page Builder/Editor” button in the Navigation Menu in the left hand column of the SiteBuilder Interface. •  Select the page to insert the image(s), and click the “Edit Page Content” link next to the selected page. •  In Page Editor View, select and click where in your web page you would like to insert the image. •  In Page Editor View, select and click the “Insert Image” button on the top right of the toolbar. •  In the Image Interface, select and click the “Image” link/logo to be inserted. •  Click the “Save” button in the Image Interface. Click the “Save” button on the left of the Page Editor toolbar. Note: (The image will look like a broken link in your Page Editor until you click the “Save” button on the Page Editor toolbar.) Back to top

Site Marketing Questions

How can I get my Website into search engines? How do I choose keywords and descriptions for my site? How long does it take to get listed with search engines? What are meta tags? Why can't I find my site listed in search engines? What is smart start marketing? How do I get customers to my site? How do I track statistics about traffic on my site? Back to top How can I get my Website into search engines? In your SiteBuilder Interface, you have a “Search Engine Submission” link that will enable you to submit your website to all the major search engines. Back to top How do I choose keywords and descriptions for my site? The keywords and descriptions you choose for your site affect your visitors' ability to find your site when searching search engines and directories. When choosing keywords and descriptions, please consider the following points: Think about what keywords you want connected with your site. Rank your keywords by placing the words most associated with your site first. Determine the keywords you choose based upon the content of your website. Make sure your list of keywords are separated by commas. Keep your description brief. Back to top How long does it take to get listed with search engines? It can take anywhere from a few weeks to several months after you submit your site before it is listed with a particular search engine. Back to top What are Meta tags? Meta tags are a special form of HTML tag used by search engines to classify sites. Meta tags contain the title and keyword description of sites that appear in search engine results. Back to top Why can't I find my site listed in search engines? Search engines do not automatically detect new sites available online. In order for your site to appear in a search engine's listings, you need to submit your site to the search engine for listing and your site needs to be accepted by the search engine. If you have already submitted your site to search engines, and do not yet see the listing, please note that adding your site to a search engine is a two-part process. First, contacting the search engine with your site information. Second, the search engine companies themselves handle the actual listing of your site information. Unfortunately WebsiteDirect does not have any direct influence over that second part of the process, so we are unable to supply specific information about the status of a particular submission. It may take several weeks for the search engines to process new listings or updates. In addition, many search engines only list sites they have reviewed and found to be of value to their audience. Submitting a site with a search engine does not guarantee that the site will be listed within that search engine, nor how long that listing may stay active. Back to top What is QuickStart Marketing? The Internet today is an extremely competitive environment and customers are looking for the trusted companies to do business with. It is important that you present a positive image to prospects and eliminate barriers to obtaining their business. Putting your business on the Web is more than just setting up a page, submitting it off to the search engines and waiting for something to happen. To be truly successful you need a plan to succeed . Our QuickStart Marketing, located in the “QuickStart Library” of your User Interface, provides you with the information you need to make the correct designs on marketing your site. Back to top How do I get customers to my site? The “QuickStart Library” , located in your User Interface, offers all the information you need to get your site properly setup for the search engines. Once that is done you can use the Search Engine Submission feature to have your site submitted. This is only the first step. The “QuickStart Library” also includes information about E-Mail Marketing, site content suggestions, premium search engine positioning, non-internet marketing techniques and more. Getting customers to your site is only the first step. After that you need to make sure that you have a site that is designed to generate interest and sales. Back to top How do I track statistics about traffic on my site? Each account includes statistics tracking that gives you information about visitors and pages hits on your site. Back to top

E-Mail Account Questions

What is Web Mail? How many e-mail accounts do I get with my WebsiteDirect account? How much e-mail storage space do I get per mailbox? How do I create new mailboxes? How do I logout of my e-mail account? How do I change my e-mail account password? How do I set my browser to receive e-mail from my Web Mail account? Why I can't I logon to Web Mail with my user name? Why there are jumbled characters in email sent by Web Mail? Why there are jumbled characters when I read mail? What is Global Address Book? Why I can't add/ edit contact in it? I am domain administrator, where can I manage the user accounts under my domain? How can I leave a copy of messages on my mailbox even when Email Forwarding is activated? What is the difference between Body Text and Message Body in Customized Filter? Back to top What is Web Mail? WebsiteDirect offers an additional Web-Mail service that allows you to see your E-Mails from any PC, anywhere in the world. You don't need to use an E-Mail system, simply log-on to WebsiteDirect and you can access your mail from your user-friendly web mail interface or download to your computer's browser. Back to top How many e-mail accounts do I get with my WebsiteDirect account? WebsiteDirect provides 10 E-Mail accounts for the Standard package, 20 E-Mail accounts for the Premium package, and 30 E-Mail accounts for the E-Commerce package. Please note, the E-Mail accounts feature is not available for Demo Trial Users. Back to top How much e-mail storage space do I get per mailbox? Each E-Mail account will receive 10 Mb of storage space. Back to top How do I create new mailboxes? Once you have registered and transferred your domain name successfully to WebsiteDirect, login to your WebsiteDirect account. For more information on transferring your domain name to WebsiteDirect, please view the Domain Name Management FAQ's. Once you have logged into your user account: Select and click “Website Administration” at the top of your Navigation Menu in your User Interface. Select and click the “Administration” button in the Navigation Menu . In the Administration Interface, select and click the “Domain” tab at the top. Select and click on “Add New Domain” . In the space provided, type in your domain name with the proper prefix and click the “Submit” button. Select and click the “E-Mail” tab at the top. Select and click on “Add New E-Mail User” . In the space provided, complete new E-Mail account information including user and password. Click the “Submit” button. To add more E-Mail accounts repeat the same steps. Back to top How do I logout of my e-mail account? Click on the Logout button on the left hand side of your Web Mail Interface. Back to top How do I change my e-mail account password? To change your password: Log in to your Web Mail account. Click the "Password" link on the left hand side. Enter your current password in the "Old Password" field. Enter the same new password in both of the "New Password" fields. Click the “OK” button. Back to top How do I set my browser to receive e-mail from my Web Mail account? WebsiteDirect server supports most popular email clients. The following sections provide the information for operations in most popular email clients Outlook Express •  Select menu "Tools" >"Accounts" >"Add Mail" . •  Input friendly display name. •  Input your email address (user@domain). •  Select POP3 server as incoming server type and input mail.websitedirect.com for both incoming and outgoing servers. •  Input your email address (user@domain) as the account name and input password. •  After adding this account, select this account and click "Properties" >"Servers" . Select "my server requires authentication" and click "Ok" . •  If you want to enable SSL connection, select this account and click "Properties" >"Advanced". Select "this server requires a secure connection (SSL)" for both incoming and outgoing servers. Outlook •  Input friendly display name. •  Input your email address (user@domain). •  Select POP3 server as incoming server type and input mail.websitedirect.com for both incoming and outgoing servers. •  Input your email address (user@domain) as the account name and input password. •  After adding this account, select this account and click "Properties" >"Servers". Select "my server requires authentication" and click "Ok" . •  If you want to enable SSL connection, select this account and click "Properties" >"Advanced" . Select "this server requires a secure connection (SSL)" for both incoming and outgoing servers. Netscape Mail •  Select menu "Edit"->"Mail & Newsgroups Account Setting"->"Add Account" •  Choose Mail Account and input friendly display name and email address (user@domain). •  Choose POP as the incoming server type and input mail.websitedirect.com . •  Input your email address (user@domain) as User Name. •  Input your email address (user@domain) as User Account. •  After adding this account, select this account and click Outgoing server (SMTP). Select "User and Password" and input your email address (user@domain) as the user name. If you want to enable SSL connection, select this account and click Outgoing server (SMTP). Choose "Always use secure connection (SSL)” . Also, you need to click "Server Settings" and Select "Use secure connection (SSL)" in Server Settings. Back to top Why can't I logon to Web Mail with my user name? You should use full email address (user@domain), e.g. info@yourcompany.com as the UserId. Back to top Why there are jumbled characters in email sent by Web Mail? You should choose correct Mail Encoding in Create Mail page based on your language. Back to top Why there are jumbled characters when I read mail? Basically, WebsiteDirect E-Mail Server can decode email automatically by character set specified in the message. However, some email doesn't contain character set information such as email from hotmail.com. In this case, you have to choose the Mail Encoding manually in Read Mail page. Back to top What is Global Address Book? Why I can't add/ edit contact in it? Global Address Book is a shared address book, which can be read by all users in the same domain. Only domain administrator can add/edit/delete the contacts. Only system user or domain administrator can set an user as domain administrator. Back to top I am domain administrator, where can I manage the user accounts under my domain? Options->Domain Administration->User Management. Back to top How can I leave a copy of messages on my mailbox even when Email Forwarding is activated? If your account is (info@yourcompany.com) and you want to forward all emails to (sales@yourcompany.com), you should input "info@yourcompany.com, sales@yourcompany.com” in Options >Email Forwarding . Back to top What is the difference between Body Text and Message Body in Customized Filter? Body Text is decoded text, which is displayed in Web Mail; Message Body is an undecoded string of a whole message. Back to top

Domain Name Management

What is a Domain Name? Do I need to purchase a domain name? May I transfer my existing domain name to WebsiteDirect? How long will the process take to transfer a domain to my WebsiteDirect account? Can I work on my site while my domain is transferred? How do I transfer my domain name to WebsiteDirect? What is DNS? What is an A Record? What is an MX Record? Can I use a (.biz) or (.info) with WebsiteDirect? Can I use country specific domain names with WebsiteDirect, Ex: .ch, .au, and .se? Back to top What is a Domain Name? A domain name is the web address that identifies your website i.e. www.yourcompany.com. Back to top Do I need to purchase a domain name? If you do not already own a domain name, you will need to purchase one. Just like a company logo, brand name, your domain name also represents your business identity. If you want people to find your web site easily, you will need a domain name. Back to top May I transfer my existing domain name to WebsiteDirect? Absolutely! If you already have a domain name, you can transfer it to us at no charge. Once your order is complete, we'll send you simple instructions Back to top How long will the process take to transfer a domain to my WebsiteDirect account? Nameserver changes can take up to 72 hours to take effect. It takes 24 to 48 hours for the root servers to get updated and an additional 24 hours for changes to propagate to the Internet. Back to top Can I work on my site while my domain is transferred? Yes. As the transfer can take up to 72 hours to complete, depending upon the registrar, it is possible to work on your site during the transfer period. Back to top How do I transfer my domain name to WebsiteDirect my DNS? You must change the DNS (Nameservers) servers at your domain registrar to point to the WebsiteDirect Web Server and E-Mail Server. These configurations can be done easily through the interface provided by your ISP or domain name registration provider. What you need to do: •  Create a Primary A record for www.yourdomain.com to point to IP Address 155.212.250.5. Create a Secondary A record for www.yourdomain.com to point to IP Address 155.212.250.5. Create an MX record for www.yourdomain.com to point to mail.websitedirect.com with a priority of 10. Back to top What is DNS? DNS stands for Domain Name Service. It is the Internet-wide system for connecting domain names, like www.yourcompany.com, to their respective web servers. DNS translates domain names to their corresponding IP Address. Without DNS, people would have to visit their favorite websites by typing in numbers instead of their names. Back to top What is an A Record? The A Record, also called the "address record", is the most important part of the DNS record. It is used to link your domain to its corresponding IP Address. Back to top What is an MX Record? MX Records specify what server(s) on the Internet are responsible for handling e-mail sent to your domain. You can assign more than one server with priority rankings, so that you can still get mail if the primary server fails. Back to top Can I use a (.biz) or (.info) with WebsiteDirect? Yes. We cannot register these types of domain name through WebsiteDirect but you are welcome to register them with another domain name supplier and use them on your WebsiteDirect account. Back to top Can I use country specific domain names with WebsiteDirect, Ex: .ch, .au, and .se? Yes. We cannot register country specific domain names for you but you are welcome to register them with another domain name supplier and use them on your WebsiteDirect account. Back to top

My Account

How can I pay for WebsiteDirect? Is your credit card billing process secure? After I sign up, can I upgrade my package? How do I cancel my account? How do I update my credit card information and or billing address? How do I view my account statement? How will I be billed for the service? What credit cards do you accept? I forgot my password for my user account. How can I retrieve it? Back to top How can I pay for WebsiteDirect? You have various options according to your preferences and location. You can pay by credit card and other forms of country-specific payment options. Additional transaction fees may apply to specific payment options. For details, please contact sales@websitedirect.com . Back to top Is your credit card billing process secure? Absolutely. We have chosen ETI (Electronic Transfer) as our preferred merchant provider. They are a leading and trusted provider in the Internet payment sector and guarantee security and ease of use. All your information is encrypted via an SSL certificate on a secure server to encrypt all of your billing information (credit card number, name, address). This process guarantees that your personal information is safe and secure when signing up for a WebsiteDirect account Back to top After I sign up, can I upgrade my package? Yes, you can change your package plan at any time. Send in your request through our support form: Click on the “Support” tab. Fill out the form with your information. On category, select “Account or Billing”. Type in your upgrade request in the space provided and click the “Submit” button. WebsiteDirect will update your user account. Back to top How do I cancel my account? If you wish to cancel your subscription simply contact us at billing@websitedirect.com . Please provide your login name and password to authenticate your cancellation request. Please note that we may need to ask you additional information for security purposes. Back to top How do I update my credit card information and or billing address? To update your credit card information and or billing address, please contact the billing department through the support form: •  Click on the “Support” tab. •  Fill out the support form with your information. On category, select “Account or Billing”. •  In the space provided, write your new updated information. Also, please provide your login name and password to authenticate your information update request. •  Click the “submit” button. WebsiteDirect will update your user account. Back to top How do I view my account statement? Your WebsiteDirect account statement will be on your Credit Card statement. Back to top How will I be billed for the service? Upon signing up for a WebsiteDirect account, you will be asked to provide credit card information. You will be billed on the anniversary date of the date you subscribed to WebsiteDirect. For example, if you sign up on December 10th, you will be billed immediately for the first month of service. You will thereafter be billed again automatically on January 10th and on the 10th of each subsequent month. Back to top What credit cards do you accept? WebsiteDirect currently accepts American Express, MasterCard, and Visa. Back to top I forgot my password for my user account. How can I retrieve it? To retrieve your account password, go to www.websitedirect.com . Click on the “Forgot Password” button under the login area on the top right corner of the WebsiteDirect Home Page. Enter your user e-mail address and click the “Submit” button. Your password will be e-mailed to you. Back to top